Improving Our Service in 2023
Right throughout 2022 we have have been migrating all of our customers (98% complete so far) to dedicated hosting servers. We are almost complete and will be heading into 2023 with all customers migrated to a faster, more secure and more scalable platform based on infrastructure provided by Blacknight Ltd based in Ireland.
So what is being improved
We are upgrading all customer accounts from the Basic 5GB plan to the Business 10GB Plan with affect from 1st Jan 2023.
The details of this plan are :-
- 10GB Disk Space
- 10 Mailboxes
- 2 WordPress Sites
- Control Panel Login
- Secure SSL
- 2 MYSQL DB
- Server Caching
- Spam Filtering
- PHP 8.0
We recognise that customers need a bigger hosting plan as the default with more disk space and more mailboxes available. We also recognise that for your WordPress website to perform well on Google ranking it needs to be fast (Server Caching) and it needs to be secure (SSL Cert) so we are including both as part of the Business Plan.
We are therefore retiring the Basic 5GB plan but keeping the Light Plan (Email only) and Premium Plan (20GB +20 Mailboxes) being also available.
We have also made significant improvements to server side security on our dedicated server and firewalls which only hosts Jascom Ltd customers and its not shared with any other business like Shared Hosting or VM Hosting configurations. We operate a 24 X 7 uptime monitoring service so we know about any downtime incidents the moment they occur. We are now offering a Staging Environment for some customers who want to test and develop enhancements to their websites before putting them LIVE.
We operate a Service Desk for customers to log tickets via https://www.jascom.ie/support in line with best service level practices so we can capture all issues and resolve within 48 hours. We have consistently achieved this target for 99% of all of the 448 tickets logged over 2022. We respond to all tickets within 2 hours (usually sooner) and keep customers updated directly via the ticket which keep a transparent history of any incident or change on the websites.
But … We Also Need To Increase Prices
Just like any other business we have seen an increase in our operating costs which we were able to absorb last year but we need to increase hosting plan prices for the first time in 10 years in 2023. Our new prices are outlined below and represent a small increase when considered with all of the improvements outlined and are aligned to market prices of other suppliers (in some cases cheaper!).
Light Plan = €70 per year*
Business Plan = €90 per year*
Advanced Plan= €180 per year*
*Prices subject to VAT at 23%
Note – If you have already renewed in 2022 then these new prices will not be applied until you next renewal.
We would like to thank all of our customers for their continuing business for over 20 years now and we will continue to refine and grow the service we offer at Jascom Ltd to meet your needs.
Jason McGee – CEO.